Refund Policy

At Novelsocean, we strive to provide high-quality content and excellent service to our users. We understand that sometimes issues may arise, and we have established this refund policy to address such situations.

Digital Content Purchases

Due to the nature of digital content, all purchases of novel chapters, premium content, and star packages are generally non-refundable once access has been granted. However, we recognize that exceptions may be necessary in certain circumstances.

Eligibility for Refunds

You may be eligible for a refund in the following situations:

• Technical issues that prevent you from accessing purchased content for more than 24 hours
• Duplicate charges for the same purchase
• Unauthorized transactions
• Content that significantly differs from its description
• Accidental purchases (within 24 hours of purchase and if the content has not been accessed)

Refund Process

To request a refund, please follow these steps:

1. Contact our support team at[email protected]
2. Include your username, the date of purchase, and the transaction ID (if available)
3. Clearly explain the reason for your refund request
4. Provide any relevant screenshots or evidence to support your request

We will review your request and respond within 3-5 business days. If approved, refunds will be processed using the original payment method, and may take 5-10 business days to appear on your statement, depending on your financial institution.

Subscription Cancellations

For subscription-based services, you may cancel your subscription at any time. Cancellations will take effect at the end of your current billing cycle. We do not provide partial refunds for unused portions of a subscription period.

Star Packages and Virtual Currency

Purchases of stars or other virtual currency are final and non-refundable, except in cases of technical errors or unauthorized transactions. Unused stars remain in your account and do not expire.

Contact Us

If you have any questions about our refund policy, please contact our support team at[email protected]